Regarding Infection Prevention Measures for the Novel Coronavirus

Notice

Tokyo Joypolis is giving the highest priority to the strengthening of infectious disease prevention measures to ensure the safety and health of all our guests and staff.

Please check the following before visiting us.

Regarding admission

Admittance will not allowed to the following guests

    • Those not wearing a mask.

       *Everyone over 3 years of age must wear a mask.

    • All guests with flu symptoms such as a cough.
    • Those who have had close contact with a person infected with the novel coronavirus and are in the observation period.
    • Those who have lived with or been in close contact with persons suspected of the novel coronavirus infection.
    • Those who have traveled in the past 14 days to countries, regions etc. subject to entry restrictions by the government, had close contact with its residents or require observation periods after entry to Japan.

Obligation of wearing a mask

  • All guests over 3 years of age must wear a mask.
  • Guests not wearing a mask will be refused entry.
  • Always wear a mask after entering the premises except when eating or drinking.

Admittance will not allowed to the following.

  • Those who have fever over 37.5℃(99.5℉).
  • All guests with flu symptoms such as a cough, or who have poor health.
  • Those who have lived with or been in close contact with persons suspected of the novel coronavirus infection.。
  • Those who have traveled in the past 14 days to countries, regions etc. subject to entry restrictions by the government, had close contact with its residents or require observation periods after entry to Japan.

Measures inside the premises

Staff / in-premises preventive measures

    • We are establishing the obligation of wearing mask to all our employees.
    • For all employees,we are conducting body temperature and condition checks, employees who have fever over 37.5℃(99.5℉)or who are feeling unwell are forbidden to work.
    • We enforce hand washing, gargling and hand disinfection.
    • Ventilation of the premises.

       *Ventilation is maximized by rising the ventilation volume opening part of the external doors and increasing the intake of outside air with an external air conditioner.

    • Cleaning strengthening within the premises.

       *We will strengthen the sterilization and cleaning of the areas of contact for guests, such as attraction safety bars.

    • Smoking is strictly prohibited within the premises.

       *Smoking areas will be closed for the time being as it is difficult to secure enough space.

    • About entry restrictions

       *Admission may be temporarily restricted depending on the congestion situation.

Requests for Guests

We ask for your understanding and cooperation.

    • Obligation of wearing a mask.

       *All guests over 3 years of age must wear a mask.

    • Always wear a mask after entering the premises except when eating or drinking.
    • Guest body temperature will be measured at the entrance.
    • Guests who have fever over 37.5℃(99.5℉)are not allowed inside.
    • Please cooperate actively to a sterile environment by washing your hands,and gargling.
    • Please frequently disinfect your hands.
    • Please speak a staff immediately,if you are feeling unwell.
    • Line up leaving an appropriate distance to each group to prevent infection.
    • Guidance to each place will take longer than usual due to the strengthened measures.
    • The number of people and seats are limited for some attractions.
    • Please refrain from making a loud voice.

Please prepare your mask in advance

Guests not wearing a mask will be refused entry.

  • All guests over 3 years of age must wear a mask.
  • Always wear a mask after entering the premises except when eating or drinking.

Measures for guests with fever symptoms or poor physical condition

  • Guest body temperature will be measured at the entrance.
  • Guests with physical conditions such as fever over 37.5(99.5℉)and strong fatigue (malaise) will not be allowed to enter.
  • In addition, we may ask to leave the premises if we judge that the guest is not feeling well based on the guest's report.

Please cooperate actively to a sterile environment by washing your hands,and gargling.

  • In the lavatory of the premises there are liquid soap, and antiseptic at many places. Please cooperate actively to a sterile environment by washing your hands.

Request to secure interpersonal distance and waiting lines

  • Line up leaving an appropriate distance to each group to prevent infection.

About waiting time at each place

Guidance to each place will take longer than usual due to the strengthened measures.

  • It will take time to enter as body temperature will be measured at the entrance.
  • Thorough cleaning work will be carried out at each attraction, and the waiting time will set for the attractions will be longer than usual.

About restricted operation of attractions

  • The number of people and seats are limited for some attractions.

Contacting the public health center

  • Please understand that we may provide information to public health centers if there are cases of infection confirmed.

We apologize for any inconvenience this may cause.
Thank you for your understanding.